Overview

  • We do not offer refunds or returns.
  • If an item arrives damaged, report it within 24 hours of delivery with proof as described below.
  • Most items are single, curated pieces; exact restocks are unlikely.

Eligibility for Damage Claims

  • Report window: within 24 hours of delivery.
  • Required proof:
    • A continuous unboxing video from the moment the parcel is opened until the product is fully shown.
    • Clear photos of the defect and of the outer shipping box/labels.
    • Order ID and a short description of the issue.
  • Condition: Item must be unused, with tags intact, and in original packaging.

How to Report

  • Email subject: Damage – Order #[OrderID]
  • Send to: [support@yourbrand.com]
  • Include: unboxing video (file or cloud link), photos, order ID, description, and your contact number.

Resolution Process

  • Review: Our team reviews your submission within 2–3 business days.
  • Outcome: If approved, we’ll guide next steps (repair, replacement of the same or closest available style, or store credit if replacement is unavailable).
  • Note: As most products are one-of-a-kind, exact replacements may not be possible.

Non-Returnable/Non-Refundable Items

  • All products are final sale except in cases of verified transit damage.
  • Worn, used, altered, or laundered items are not eligible.
  • Items without an unboxing video and photos submitted within 24 hours are not eligible.

Cancellations & Order Changes

  • Before dispatch: Contact us immediately with your Order ID; we’ll try our best to help.
  • After dispatch: Cancellations/changes are not possible.

Shipping & Delivery

  • Service areas: We ship across serviceable pin codes in India.
  • Non-serviceable pin codes: We’ll contact you for alternatives or a shipping upgrade (if available).
  • Delivery timelines: [e.g., 3–7 business days depending on location]
  • Tracking: A tracking link will be shared once your order ships.

Incorrect or Missing Items

  • Report within 24 hours of delivery with photos/unboxing video and Order ID.
  • We will verify and assist with replacement or store credit if confirmed.

Color & Appearance Disclaimer

  • Product photos are of the actual items. Minor color variations may occur due to lighting and screen settings. This is not considered a defect.

Care for Embellished Items

  • Handle gently and avoid rough surfaces/jewelry contact during try-on.
  • Store in breathable covers; see our Care Guide for detailed instructions.

Restocks

  • Most items are single curated pieces; restocking the exact item is unlikely.
  • New collections and designs are launched regularly—check New Arrivals.

Contact Us

Hours: Mon–Sat, 10 AM–7 PM IST

Email: amanathearabianaura@gmail.com